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Customer Experience Specialist

2 months ago

Lewisville, Texas, United States Berenice Mendez - State Farm Agent Full time
Position Overview

We are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in promoting State Farm's premier insurance and financial service products to our customers.

Responsibilities
  • Customer Relationship Building: Forge lasting relationships with our customers, ensuring their satisfaction and loyalty through proactive follow-up and exceptional service.
  • Insurance and Financial Services: Employ a customer-centric approach to guide clients through our comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
What We Offer
  • Competitive Compensation: Hourly pay plus commission/bonus
  • Benefits: Health benefits, paid time off (vacation and personal/sick days), and flexible hours
  • Professional Development: Opportunities for career advancement within our agency and license reimbursement
Requirements
  • Marketing and Communication: Genuine interest in marketing products and services that align with customer needs and preferences, exceptional communication skills, and a people-centric mindset
  • Problem-Solving and Collaboration: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries, and a collaborative spirit thriving in a dynamic team environment
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently, with bilingual Spanish preferred