Service Advisor

5 days ago


Metairie, Louisiana, United States Walker Volkswagen Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Walker Volkswagen. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by effectively communicating with customers, documenting their concerns, and proposing appropriate vehicle service or maintenance solutions.

Key Responsibilities
  • Provide exceptional customer service to our valued clients, ensuring their needs are met and exceeded.
  • Document customer concerns and accurately convey them to the service team, ensuring timely completion of repairs and maintenance.
  • Provide estimates for services and obtain necessary approvals, ensuring transparency and clarity throughout the process.
  • Coordinate with the service team to ensure seamless communication and efficient workflow.
  • Communicate updates and service recommendations to customers, ensuring they are informed and satisfied with the service provided.
Requirements
  • High school diploma or equivalent.
  • Prior experience in automotive service advising or customer service is preferred.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with customers and team members.
  • Ability to multitask and prioritize in a fast-paced environment, ensuring timely completion of tasks and projects.
  • Excellent problem-solving skills, with the ability to analyze and resolve complex issues.
Benefits
  • Competitive compensation package.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid vacation and holidays.
  • Opportunities for career growth and development.


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