Customer Service Lead, CA

1 week ago

Hollywood, Florida, United States Dunn-Edwards Full time
About Dunn-Edwards

Dunn-Edwards is a leading paint manufacturer in North America, known for its high-quality products and exceptional customer service. As a Customer Service Lead, you will play a crucial role in ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.

Job Summary

The Customer Service Lead is responsible for modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals. In the absence of the Store Manager and Assistant Store Manager, the Customer Service Lead takes full responsibility for all store operations.

Key Responsibilities
  • Make a connection with customers, ask questions about their project, and provide options and advice on meeting their needs
  • Ensure delivery of product as needed meets both Dunn-Edwards and customers' quality and service expectations
  • Conduct self in a professional manner, always acting as a positive extension of the Dunn-Edwards brand
  • Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
  • Adhere to and assist Store Management team with compliance to company safety and regulatory standards at all times
  • Utilize basic computer skills for various functions, including opening and closing store procedures
  • Clean and maintain all areas of store and equipment as assigned
  • Assist with maintaining proper merchandise inventory levels
Requirements
  • Four years of High School with diploma or GED equivalent is required
  • Previous experience in a shift supervisory role is a plus
  • Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Valid driver's license is required
Benefits

Dunn-Edwards offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, and a 401K program with company match.

This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.

Job description is subject to change, at which time your job responsibilities may change accordingly.

Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V

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