Restaurant Operations Manager

7 days ago


Parkville, Missouri, United States SUMMERWOOD MASTER Full time

Job Summary:

The Shift Leader at Summerwood Master is responsible for assisting management in routine administrative and operational tasks within the restaurant. This role serves as a key member of the team, driving excellence in customer service, maintaining company standards, and reviewing food handling procedures.

Key Responsibilities:

  • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
  • Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
  • Shares with the management team day-to-day responsibility for cash procedures, including bank deposits, making change, opening/closing the safe, and verifying drawers.
  • Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
  • Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
  • Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
  • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
  • Provides ongoing coaching and feedback for crew employees and provides "hands-on" training for crew in the Learning Zone.

Benefits:

Employees working 30 hours a week are entitled to enroll in medical, dental, and 401k benefits; 32 hours a week are entitled to PTO; 36 hours a week are entitled to short-term disability. Period bonus potential up to $1.00 per hour for every hour worked.



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