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Technical Support Specialist
2 months ago
We are seeking a highly skilled Application Engineer I to join our team at Hexagon Manufacturing Intelligence. As a key member of our organization, you will provide technical support for all applications encompassing metrology, demonstration, functionality, and performance.
Key Responsibilities- Conduct basic hardware and software product demonstrations to showcase technical features and processes to prospective and existing customers.
- Effectively communicate product benefits for complex applications.
- Assist regional sales teams in providing product recommendations for customers' applications.
- Prepare operating instructions and conduct training programs to meet customers' needs.
- Maintain positive customer relationships through effective interaction.
- Prepare detailed technical specifications for quotations.
- Develop programs/applications that effectively accomplish customer specifications/objectives.
- Consult with customers and incorporate needs and feedback into application designs.
- Provide technical support to customers.
- Ensure programs/applications work properly after maintenance and testing.
- Analyze and edit existing programs/applications as needed to optimize performance.
- Take a challenging issue from problem statement through to resolution and follow-up.
- Keep up with advancements in application engineering and new technologies.
- Collaborate with engineering and marketing groups on product development projects.
- Learn from and study experienced Applications Engineers' techniques and work.
- Remain current with skills by attending training classes, independent research, and seminars as needed.
- Excellent written and verbal communication skills.
- Comfortable speaking before small groups.
- Proficient with MS Office.
- Strong Customer Service Skills.
- Creative, analytical, and driven.
- Works under close direction as well as in a team environment.
- Bachelor's Degree in an Engineering, Mathematics, or related discipline or equivalent combination of education and work experience.
- 0-2 years' experience in Manufacturing Engineering, Quality Engineering, or similar environment.
- Exceptional Medical, Dental, Vision insurances.
- Health Savings Accounts with employer contribution (HSA).
- Flexible Spending Accounts (FSA).
- 401k Plan with generous employer match.
- Generous Paid Time Off (PTO).
- Employee Assistance Program.
- Paid Parental Leave.
- Tuition Reimbursement.
