Medical Office Assistant
4 weeks ago
As a Medical Office Assistant at East Cooper Clinic, you will play a vital role in ensuring the smooth operation of our healthcare facility. Your primary responsibility will be to greet and welcome patients and families, while also optimizing their experience and clinic efficiency by scheduling appointments appropriately. You will maintain patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Additionally, you will collect Co-pays and prior patient balances, while protecting patients' rights by maintaining confidentiality of personal and financial information. This role also involves customer service, message distribution, ancillary scheduling, and referrals management. You will have the opportunity to interact with medical professionals and other care team members from diverse cultures and backgrounds.
Key Responsibilities
- Obtain and update demographic and insurance information for all patients.
- Meet standard productivity metrics while performing the pre-registration and registration process.
- Complete all regulatory and compliance-related forms for the visit.
- Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
- Demonstrate commitment to positive patient and family experiences and excellence in customer service.
Education and Experience: High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers, and establish and maintain effective relationships with others.
Physical Requirements: Continuous requirements are to perform job functions while standing, walking, and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex-safe environment, and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36 to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.
MUSC Health & Medical University of SC is an Equal Opportunity Employer.
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