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Senior Product Analyst

2 months ago

Orlando Florida, United States AssuredPartners Full time
About the Role

We are seeking a highly skilled and experienced Senior Product Analyst - PC to join our team at AssuredPartners. As a key member of our Conversion Team, you will play a critical role in supporting the successful implementation of our Agency Management System (Applied Epic and ancillary products).

Key Responsibilities
  • Assist with/support configuration changes to the Agency Management System (Applied Epic and ancillary products)
  • Provide application support as needed with custom forms development
  • Partner with Application Support, Training, and other business functions to address system capabilities and requirements related to topics such as revenue share, distribution manager, job processing, scheduled reports, reports layouts and distribution, download interface, IVANS, and other system functions
  • Support the management of all PAC requests through Applied, driving completion and remaining up to speed on all P&C product roadmaps
  • Active resource for the data and implementation teams during conversions
  • Demonstrate proficient knowledge in the area of Agency Management System (Applied Epic and ancillary products) Reports, Microsoft Word and Microsoft Excel
  • Act as a resource to management, production and service staff when report needs arise
  • Proficient with Agency Management System software (Applied Epic and ancillary products)
  • Demonstrate proficient working knowledge of day-to-day insurance business processes/workflows
  • Ability to relate the business processes to system workflows
  • Assist in development and maintenance of the AssuredPartners Training Program including, but not limited to, training manuals, handouts, recorded training sessions library, monthly training calls, serving as a product capabilities resource to the Learning & Development team
  • Front office and Accounting departments are to be included
  • Assist in the development and maintenance of new/improved AssuredPartners workflows, to ensure the highest level of customer service, efficiency, and automation utilization throughout the Agency
  • Educate and train all applicable employees on new or revised workflows when needed
  • Ability to think on the fly and know best business practices or able to keep a meeting moving and research unanswered questions later
  • Contribute to the creation of additional training materials, handouts, etc. as needed
  • Ability to effectively speak in front of groups in person and via conference call/TEAMS and lead the flow
  • Willing to grow in a position and be eager to be malleable with the various needs and intricacies that may come up with each specific office
  • Operations team administrative items, as needed
What We Offer
  • Competitive base salary
  • Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
  • Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
  • Company match 401(k) plan – 50% up to 6%
  • Support of your fitness wellness goals We offer up to 75% off at over 11,000 gyms and fitness centers
  • Opportunity to prioritize your mental health with 24/7 access to licensed therapists
  • Pet benefits & discounts
  • Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners
Requirements
  • Bachelor's degree (B.A.) or equivalent; with 4+ years of insurance/software configuration experience
  • Advanced knowledge of software (Applied Epic and ancillary products)
  • Experience with conversions of software systems