Senior Business Analyst

7 days ago

Orlando, United States Tentek, Inc. Full time

****Hybrid - Currently in office on Mondays, and remote Tue - Fri - Subject to change****

***W2 candidates only - No subs, 1099s or C2C please***


The Senior Business Analyst role will be part of a delivery team responsible for work within the DCL Crew Systems Crew Ops space. This role will collaborate with shipboard and shoreside leaders, internal and external developers, PMs and other Bas. Experience with cruise industry experience is preferred but not required to be successful in this role. The Senior Business Analyst will assist the Program Manager with oversight of both, internal and external technical delivery teams, and working with the Project & Product Manager to oversee activities within the various work streams.;


Basic Qualifications

• Agile experience required (overall process, writing stories, collaborating with others to refine backlog)

• Proven business analyst experience of gathering, implementing, and sustaining business capabilities for custom and off-the shelf technology platforms

• Experience with technology documentation practices such as requirements, meeting/ session notes, and status updates

• Demonstrated collaboration and excellent communication skills

**Experience with Cruise Line technologies and industry platforms such as Fidelio or Seaware


Job Responsibilities:

• Coordinate and generate requirements for new system capabilities or integration changes for our Crew Systems custom applications, including Time and Attendance, Talent Management, Gratuities, Certificate Management, Record Card/HR Systems, Crew Training, and integration with Fidelio (SPMS) and other in-house systems.

• Works with the business to capture and document requirements (both functional and non-functional) using a range of techniques such as workshop facilitation, document analysis, sites visits, use cases, scenario modeling, task and workflow analysis

• Understanding of security standards for delivering system enhancements, 3rd party integrations and a reporting solutions

• Analyze and identify requirements, gaps, and enhancements coordination with business and technical resources

• Coordination with in-house and 3rd party developers on custom development or enhancement projects

• Agile facilitation of stand-ups and system delivery

• Manage backlog prioritization along with product owner and business

• Coordinate activities related to corporate systems and data compliance projects (e.g. PII, PCI, and GDPR)

• Ability to analyze business processes at the macro level to ensure cohesive product

• Ensures the benefits, impact and release of all changes are tracked and managed and communicated to relevant stakeholders

• Provides project management support

• Assist with application testing ensuring functionality is working as per business requirements.


Work Schedule M-F, In Office Mondays (Subject to Change)


Required Education


Bachelors or Equivalent Experience

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