Service Advisor

3 days ago


Newburgh, Indiana, United States Plaza Tire Service Full time
Overview

Plaza Tire Service is a leading provider of tire and automotive services with 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. With a rich history dating back to 1963, we have established ourselves as a trusted and reliable partner for our customers.

Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at our Newburgh, IN store. As a Service Advisor, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring that our customers receive the best possible experience.

Responsibilities
  • Provide prompt and courteous service to customers, both in person and over the phone
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs
  • Recommend services and products based on customer needs and our company's standards
  • Communicate clearly and effectively with customers, providing updates on the status of their services
  • Follow proper procedures when cashing out customer tickets, including reviewing completed multi-point inspections and explaining applicable warranties
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction
  • Track new returns, core returns, and warranty parts for individual customers
Requirements
  • Current, valid driver's license
  • High school diploma or equivalent
  • Prior experience as a Service Advisor is helpful, but not required
  • Minimum of 3 years of work experience in sales, customer service, or an automotive-related field
  • Professional appearance and proven ability to work in a process-driven environment
  • Ability to work a minimum of five days, including weekends
Benefits
  • Competitive weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement

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