Service Advisor
3 days ago
Plaza Tire Service is a leading provider of tire and automotive services with 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. With a rich history dating back to 1963, we have established ourselves as a trusted and reliable partner for our customers.
Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at our Newburgh, IN store. As a Service Advisor, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring that our customers receive the best possible experience.
Responsibilities- Provide prompt and courteous service to customers, both in person and over the phone
- Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs
- Recommend services and products based on customer needs and our company's standards
- Communicate clearly and effectively with customers, providing updates on the status of their services
- Follow proper procedures when cashing out customer tickets, including reviewing completed multi-point inspections and explaining applicable warranties
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction
- Track new returns, core returns, and warranty parts for individual customers
- Current, valid driver's license
- High school diploma or equivalent
- Prior experience as a Service Advisor is helpful, but not required
- Minimum of 3 years of work experience in sales, customer service, or an automotive-related field
- Professional appearance and proven ability to work in a process-driven environment
- Ability to work a minimum of five days, including weekends
- Competitive weekly pay
- Tuition reimbursement
- Paid vacation and sick time
- 6 paid holidays
- Medical, dental, and vision insurance (effective 1st of the month after hire)
- Life insurance (company-paid)
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement
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