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Guest Services Supervisor

2 months ago

Castle Rock, Colorado, United States Town of Castle Rock Full time

This position is essential for maintaining the quality and efficiency of our recreation facilities. The Town of Castle Rock is committed to fostering a community that values collaboration, effective communication, and exceptional service. We invite individuals who share these principles to consider this opportunity.

Key Responsibilities:

  • Welcomes visitors to the Recreation Center and associated facilities.
  • Processes payments for facility usage and manages participant registrations for various programs, including childcare and fitness services.
  • Adjusts membership types and handles transaction voids within the registration and sales systems.
  • Conducts end-of-shift cash reconciliations and prepares financial reports.
  • Addresses customer inquiries and resolves issues related to facility operations and program offerings, both in person and via phone.
  • Oversees the supply of towels, ensuring they are cleaned and stored appropriately.
  • Maintains cleanliness of the facility and coordinates with maintenance for repairs and cleaning needs.
  • Supervises Front Desk Attendants and ensures smooth operations at the front desk.
  • Manages the opening and closing procedures for the facility.
  • Contributes to the development of process enhancements at the front desk.
  • Assists with audits of the Pro shop.
  • Generates and distributes room schedules for facility use, staying informed about staff responsibilities and activity schedules.
  • Performs all duties associated with the Front Desk Attendant role.
  • Completes additional tasks as assigned.
Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities may be considered.

Education: High School Diploma or GED

Experience: One to two (1-2) years of experience in a customer service role within a public environment.

Required Licenses and Certifications:
  • CPR and First Aid certification are mandatory, or the ability to obtain them within 30 days.
Knowledge, Skills, and Abilities:
  • Familiarity with Parks and Recreation Department policies and procedures.
  • Understanding of the programs and activities offered at the Recreation Center.
  • Proficiency in delivering guest services and effective communication skills.
  • Ability to build and maintain positive relationships with patrons and colleagues.
  • Capacity to exercise tact and courtesy in frequent public interactions.
  • Skill in organizing and reviewing work for efficiency and accuracy.
  • Aptitude for managing multiple tasks while maintaining attention to detail.
  • Competence in using a computer keyboard and learning specific software applications.
  • Basic math skills for processing payments and completing financial reports.
  • Ability to apply independent judgment to resolve issues based on policies and procedures.
  • Willingness to work collaboratively in a team environment.
All candidates must successfully complete a criminal background check prior to employment.

The Town of Castle Rock is an Equal Opportunity Employer.