Customer Service Supervisor

5 days ago

Castle Rock, Colorado, United States Whole Foods Market Full time
Job Title: Customer Service Supervisor

At Whole Foods Market, we are committed to delivering exceptional customer experiences. As a Customer Service Supervisor, you will play a critical role in leading our Customer Service & E-Commerce programs, ensuring seamless checkout experiences and efficient online order fulfillment. Your primary focus will be on driving safety, quality, and productivity while maintaining a positive and respectful work environment.

Key Responsibilities:
  • Deliver outstanding customer service and hold team members accountable for the same.
  • Establish clear expectations for balancing in-store customer service and online order completion.
  • Monitor customer flow and assign tasks to ensure efficient service delivery.
  • Stay informed about competitors and industry trends.
  • Respond effectively to customer inquiries and concerns.
  • Build strong relationships with departmental leaders, store leadership, and external partners.
  • Foster a positive team environment and promote exceptional morale.
  • Maintain team member safety and security standards.
  • Ensure compliance with regulatory requirements.
  • Develop and motivate team members to achieve high performance and minimize turnover.
Requirements:
  • 12+ months retail experience
  • Ability to lift 50 lbs
  • Standing/walking 6-8 hours in an 8-hour workday
  • Hand use: Single grasping, fine manipulation, pushing, and pulling
  • Work requires bending, twisting, squatting, and reaching
  • Exposure to FDA-approved cleaning chemicals
  • Exposure to temperatures up to 90 degrees Fahrenheit
  • Ability to work in a wet and cold environment
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Compensation:

The wage range for this position is $16.50 - $30.20 Hourly, commensurate with experience. Whole Foods Market offers a comprehensive benefits package, including health insurance, retirement plan benefits, store discounts, paid time off, and access to other benefit programs.

Whole Foods Market is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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