Floor Supervisor

2 days ago


Castle Rock, Colorado, United States PVH Corp. Full time
Design Your Future at PVH

Floor Supervisors are brand ambassadors responsible for creating an emotional connection between our customers and the brand. They assist with leading the effort to exceed expectations, provide exceptional service, and display passion for our brand. Floor Supervisors are part of the store management team focused on delivering top-line sales results.

Responsibilities
  • Leads the effort to greet and offer assistance to every customer, providing real-time coaching to associates.
  • Executes replenishment to ensure sales floor inventory levels and size availability align with brand standards, collaborating with management on remerchandising decisions due to sell-through and available backstock.
  • Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
  • Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first, asking for feedback and conveying business opportunities to the Store Manager.
  • Resolves customer concerns quickly while exceeding expectations.
Commitment to Efficiency
  • Leads the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards, achieving or exceeding the brand's UPH processing standards.
  • Assists in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
  • Enforces all company tools, policies, and procedures, assisting with loss prevention training and coaching associates to maintain awareness and report concerns.
  • Assists with effective scheduling to support payroll strategies and budgets.
Associate Morale
  • Motivates and inspires associates to achieve sales goals and uphold brand standards, contributing to the recruiting and onboarding of talent to ensure a best-in-class team.
  • Demonstrates a sense of pride, commitment, and passion for the brand and our customers, treating customers and store team professionally, courteously, and respectfully.
  • Celebrates and embraces individuality, inclusion, and partnership, building relationships and seeking out feedback for continuous self-development.
  • Embraces innovation, change, and company initiatives, working collaboratively to accomplish brand goals and objectives.

PVH Corp. is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected under federal, state, or local law.


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