Customer Care Manager
2 weeks ago
OneUnited Bank is seeking a highly skilled and experienced AVP/Customer Care Manager to lead our Customer Care unit. The successful candidate will be responsible for managing the day-to-day operations of the unit, ensuring a high level of service to our customers.
Key Responsibilities:- Manage and lead a team of customer service representatives to ensure excellent customer service and high-quality performance.
- Develop and implement strategies to continuously improve customer service metrics, including call volume, average hold time, and percent answered.
- Work closely with internal departments and vendors to ensure effective utilization of technology and systems.
- Lead and manage department schedules, training, activities, and staff in accordance with service-focused goals, objectives, and policies.
- Manage, monitor, coach, develop, and hold accountable staff in consistently meeting and exceeding goals.
- Maintain a department that meets and can demonstrate compliance with standards set by all regulatory agencies as well as employee safety and customer information security.
- High School Diploma required, Bachelor's Degree preferred.
- A minimum of 5 or more years of banking experience.
- Proven leadership skills, including previous management experience, strong verbal and written communication skills, and excellent interpersonal skills.
- Banking call center management or retail banking management experience desired.
We offer a competitive salary range of $60,000 - $70,000, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Customer Care Operations Manager
1 month ago
Doral, Florida, United States Canela Media Full timeAbout Canela MediaCanela Media is a leading media and entertainment company in the United States and Latin America, specializing in OTT properties such as Canela.TV, Canela Music, and Canela Kids. As a true start-up founded in 2019, we are backed by reputable investment groups and recognized as one of the world's most innovative companies.Job SummaryWe are...
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Customer Experience Manager
1 month ago
Doral, Florida, United States Paradigm Senior Services Full timeAbout the RoleWe are seeking a highly skilled Customer Strategy Manager to join our team at Paradigm Senior Services. As a key member of our customer-facing team, you will be responsible for building strong relationships with our enterprise customers, understanding their objectives, and ensuring their continued success with our services.Key...
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Customer Success Manager
1 week ago
Doral, Florida, United States Reeco Full time{"title": "Customer Success Manager", "description": "About UsAt Reeco, we're revolutionizing the back-of-house tech for the hospitality industry. Our mission is to provide simple, powerful solutions for our customers, just like they deliver amazing guest experiences. We're a fast-growing company with a passion for innovation and a commitment to...
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Customer Success Manager
2 weeks ago
Doral, Florida, United States Reeco Full time{"title": "Customer Success Manager", "description": "About UsAt Reeco, we're revolutionizing the back-of-house tech for the hospitality industry. Our mission is to provide simple, powerful solutions for our customers, just like they deliver amazing guest experiences. We're on a quest to transform the industry with the power of AI, working with top brands...
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Senior Customer Service Leader
1 month ago
Doral, Florida, United States Canela Media Full timeAbout Canela MediaCanela Media is a leading media and entertainment company in the United States and Latin America, specializing in OTT properties such as Canela.TV, Canela Music, and Canela Kids. As a true start-up founded in 2019, we are backed by reputable investment groups and recognized as one of the world's most innovative companies.Job SummaryWe are...
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Customer Experience Advocate
1 week ago
Doral, Florida, United States Lennar Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Advocate to join our Corporate Customer Care Team. As a key member of our team, you will be responsible for strategic planning and operational support for 40 divisions across the country.Key ResponsibilitiesDevelop and implement metrics and data visualizations to measure performance and...
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Customer Experience Advocate
4 weeks ago
Doral, Florida, United States Lennar Homes Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Advocate to join our Corporate Customer Care Team. As a key member of our team, you will play a critical role in driving customer satisfaction and referrals through the development and use of metrics and data visualizations.Key ResponsibilitiesAssist in the development and design of process...
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Customer Experience Advocate
4 weeks ago
Doral, Florida, United States Lennar Homes Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Experience Advocate to join our Corporate Customer Care Team. As a key member of our team, you will play a critical role in driving customer satisfaction and referrals through the development and use of metrics and data visualizations.Key ResponsibilitiesAssist in the development and design...
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Customer Service Representative
3 weeks ago
Doral, Florida, United States Stellar Consulting Solutions, LLC Full timeAt Stellar Consulting Solutions, LLC, we're seeking a skilled Client Associate to support our clients' sales teams in managing information collection and application preparation.Key Responsibilities:Provide exceptional customer service as the first point of contact for prospective clients via phoneContinuously improve performance in a metrics-driven...
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Customer Service Supervisor
4 weeks ago
Doral, Florida, United States Wawa Full time{"title": "Customer Service Supervisor", "description": "Job SummaryAs a Customer Service Supervisor at Wawa, you will play a critical role in ensuring exceptional customer experiences in our stores. You will be responsible for leading a team of associates to deliver outstanding customer service, manage store operations, and drive sales growth.Key...
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Customer Success Advocate
2 weeks ago
Doral, Florida, United States CashCloud Full timeCustomer Success SpecialistCashCloud is a leading provider of innovative financial solutions, and we're seeking a highly skilled Customer Success Specialist to join our team.Key Responsibilities:Customer Communication: Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.CRM Management: Utilize CRM software to...
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Customer Account Specialist
2 weeks ago
Doral, Florida, United States Parker Hannifin Corporation Parker Aerospace Group Full timeJob Title: Customer Account SpecialistAt Parker Hannifin Corporation Parker Aerospace Group, we are seeking a highly skilled Customer Account Specialist to join our team. As a key member of our sales team, you will be responsible for managing customer relationships, identifying new business opportunities, and driving sales growth.Key Responsibilities:Manage...
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Customer Service Representative
2 weeks ago
Doral, Florida, United States Darlines Nursing Setvices LLC Full timeCustomer Service AssistantAt Darlines Nursing Services and Shop LLC, we are seeking a highly skilled and experienced Customer Service Assistant to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...
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Customer Success Strategist
4 weeks ago
Doral, Florida, United States adm Promotions Full time{"Role Overview": "As a Customer Success Lead at Effectus, you will play a pivotal role in ensuring our customers achieve their desired business outcomes through the effective use of our products and services. This role is key in driving customer engagement, adoption, and overall satisfaction while strategically managing relationships to support long-term...
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Customer Retention Specialist
3 weeks ago
Doral, Florida, United States Bupa Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Retention Consultant to join our team in Dublin. As a key player in our sales team, you will be responsible for maximizing retention results for individual portfolios and driving opportunities for growth.Key ResponsibilitiesProactively manage all aspects of assigned portfolios, including...
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Customer Account Specialist
4 weeks ago
Doral, Florida, United States Parker Hannifin Corporation Parker Aerospace Group Full timeJob SummaryWe are seeking a highly skilled Customer Account Specialist to join our team. As a key member of our sales and service team, you will be responsible for managing customer relationships, driving sales growth, and providing exceptional customer service.Key ResponsibilitiesManage a portfolio of customer accounts, developing and implementing...
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Customer Experience Administrative Assistant
1 week ago
Doral, Florida, United States BCA Financial Services, Inc. Full timeCustomer Experience Administrative AssistantLIFE IS SHORT. DO WORK THAT MAKES A DIFFERENCEBCA Financial Services, Inc. is seeking a full-time Customer Experience Administrative Assistant for our Customer Experience department. This is a great career opportunity for a detail-oriented person with exceptional oral and written communication skills.A working...
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Customer Account Specialist
4 weeks ago
Doral, Florida, United States Parker Hannifin Corporation Parker Aerospace Group Full timeJob SummaryWe are seeking a highly skilled Customer Account Specialist to join our team. As a key member of our sales and service team, you will be responsible for managing customer relationships, driving sales growth, and providing exceptional customer service.Key ResponsibilitiesManage a portfolio of customer accounts, developing and executing strategies...
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Customer Account Executive
4 weeks ago
Doral, Florida, United States Parker Hannifin Corporation Parker Aerospace Group Full timeJob Title: Customer Account ExecutiveAt Parker Hannifin Corporation Parker Aerospace Group, we are seeking a highly skilled Customer Account Executive to join our team. As a key member of our sales team, you will be responsible for managing assigned accounts, including OEMs, distributors, airlines, and MRO providers.Key Responsibilities:Manage customer...
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Customer Experience Lead
1 month ago
Doral, Florida, United States RAMP Full timeAbout RampRamp is the ultimate platform for modern finance teams, combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more. Our mission is to help build healthier businesses, and it's working: over 25,000 businesses on Ramp save an average 5% and close their books 8x faster.Role OverviewWe're...