Client Service Operations Lead

2 weeks ago


Quincy, Massachusetts, United States State Street Corporation Full time
About State Street

State Street Corporation is one of the largest custodian banks, asset managers and asset intelligence companies in the world. We provide a range of financial services to institutional clients, including investment servicing, data & analytics, investment research & trading and investment management.

Our mission is to help our clients safeguard and steward the investments of millions of people, while making a positive impact on the communities we serve.

Job Overview

We are seeking an experienced Client Service Operations Lead to join our team in the US Asset Owners division. As a Client Service Operations Lead, you will be responsible for managing client relationships, resolving client inquiries and overseeing the performance of shared service teams.

You will work closely with senior management to identify new business opportunities and develop strategies to drive growth. You will also be responsible for maintaining functional and technical knowledge across multiple disciplines and staying up-to-date with industry trends and developments.

Key Responsibilities
  • Manage client relationships and resolve client inquiries in a timely manner.
  • Oversee the performance of shared service teams and identify areas for improvement.
  • Work closely with senior management to identify new business opportunities and develop strategies to drive growth.
  • Maintain functional and technical knowledge across multiple disciplines and stay up-to-date with industry trends and developments.
Requirements
  • Bachelor's degree in a related field required.
  • Minimum 5 years of experience in the financial services industry, preferably in client service operations or a related role.
  • Strong communication and organizational skills with a consultative mindset.
  • Able to think strategically and analytically with a demonstrated ability to drive execution.
  • Ability to work collaboratively across multiple business groups and levels of the organization.
What We Offer

We offer a competitive salary range of $80,000 - $120,000 per year, depending on location and experience. We also offer a range of benefits, including medical care, insurance and savings plans, as well as access to flexible work programs and professional development opportunities.

We believe in the importance of diversity and inclusion in the workplace and strive to create an environment where everyone can thrive and reach their full potential. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.



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