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Automotive Service Department Manager
2 months ago
Susquehanna Automotive is seeking a highly skilled and experienced Service Manager to lead our automotive service department. As a key member of our team, you will be responsible for overseeing the daily, weekly, and monthly tasks required to operate a high-performing service department.
Key Responsibilities- Manage and coach a team of service advisors and technicians to ensure exceptional customer service and high-quality repairs.
- Develop and implement strategies to increase customer satisfaction, loyalty, and retention.
- Monitor and analyze department performance metrics to identify areas for improvement and implement changes as needed.
- Collaborate with the sales team to ensure seamless communication and coordination between departments.
- Stay up-to-date with industry trends, technologies, and best practices to maintain a competitive edge.
- 3+ years of experience in a service management or leadership role in the automotive industry.
- Proven track record of success in managing high-performing teams and driving business growth.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Competitive salary and bonus structure.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan with employer match.
- Opportunities for professional growth and development.
Susquehanna Automotive is a dynamic and growing dealership with a strong commitment to customer satisfaction and employee development. Our state-of-the-art facility offers a modern and comfortable work environment, with a focus on teamwork and collaboration.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced service manager looking for a new challenge, please submit your application today.
