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Senior Client Services Manager
2 months ago
Position Overview:
Senior Client Services Manager - Credit Control
We are seeking a Senior Client Services Manager - Credit Control to become a vital part of our Reinsurance division.
At Aon, we empower better decision-making to enhance and safeguard the lives of individuals globally.
As a cohesive organization, we thrive on trust, embracing diversity and inclusivity, and are committed to supporting our colleagues and clients in achieving success.
Credit Control Functions
Fulfill all service level agreements related to Business Partner Credit Control Management, including prompt cash allocation and settlement in accordance with contractual obligations; manage email correspondence and inquiries; provide premium statements and ensure timely payment to business partners.
Maintain effective communication and manage expectations of both internal and external stakeholders, providing updates as necessary.
Develop and nurture Business Partner relationships alongside the Client Relationship Manager, functioning as a unified Client Team.
Engage with business partners and the Regional Client Services Team regarding credit control issues through meetings, conference calls, and emails. Facilitate business partner meetings concerning credit control matters.
Reconcile outstanding balances with Business Partners, identifying solutions for any issues, and, when necessary, seek broker assistance or escalate to team leaders.
Investigate unidentified cash balances, ensuring prompt reconciliation or escalation to team leaders as needed.
Address reconciliation discrepancies with internal and external business partners in a timely manner.
Proactively oversee claim and cash call collections, recognizing Business Partner behaviors that may affect collections, and escalate collection challenges to team leaders as required.
Ensure compliance with procedural and risk management standards related to payments, receipts, documentation, and account management, including banking records and third-party account oversight.
Additional Responsibilities
Collaborate actively with local and Regional Client Services and Finance teams to ensure efficient balance collection.
Work closely with the Regional Client Services team to align with Global Standardization and Best Practices.
Conduct audit confirmations as necessary.
Manage stakeholder relationships through data presentation and relationship building.
Perform any other duties as assigned by management.
Travel may be required as necessary.
Candidate Qualifications
Ideally, 3-4 years of experience in managing collections and settlements within the insurance or reinsurance sectors.
Proficient in English (both written and verbal).
Ability to perform under pressure in a fast-paced multinational environment, meeting tight deadlines ranging from 1-3 days.
Exceptional interpersonal and communication skills (both oral and written), capable of engaging with internal and external stakeholders at all levels globally (active listening, purposeful communication, and adaptability).
Strong organizational, prioritization, and time management abilities.
Professional demeanor and a collaborative team player.
Meticulous attention to detail, with the capability to work independently and efficiently.
Skills in negotiation and project management.
Our Commitment to Colleagues
In addition to a comprehensive benefits package, we promote a diverse workforce.
Our agile and inclusive environment enables you to prioritize your wellbeing and work/life balance, ensuring you can excel at Aon.
Furthermore, all employees benefit from two "Global Wellbeing Days" each year, encouraging personal time.We offer various working style solutions, recognizing that flexibility extends beyond just the workplace.
We refer to this as Smart Working.Our culture of continuous learning inspires and equips you to learn, share, and grow, helping you reach your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and diverse workplace where all employees feel empowered to be their authentic selves. Aon is proud to be an equal opportunity employer.
Aon provides equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, domestic partner status, or any other legally protected status.
We welcome applications from all individuals and provide reasonable accommodations for candidates with disabilities to participate in the job application process and perform essential job functions once onboard.
