Operations Executive
3 weeks ago
Key Responsibilities:
- Foster and implement a positive office culture and develop workplace initiatives to build a team environment
- Manage branch inventory, scheduled cycle counts, and maintain showroom/warehouse appearance
- Create, assess, and analyze departmental/area budgets to find ways to minimize expenses and optimize profitability
- Develop, implement, enforce, and evaluate employee policies and procedures
- Coordinate with dispatch team to schedule field staff efficiently and effectively
- Partner with billing staff to assist them with questions pertinent to work done at specific branch
- Aid in hiring, training, coaching, counseling, and disciplining staff
- Coordinate training and onboarding for new hires or existing staff
- Long term planning to create initiatives that further the company's overall goals
- Identify potential problem areas and find solutions to maximize efficiency
- Serve as primary point of contact when customer issues arise related to customer service, accidents, quality control, etc.
- Manage customer relationships for branch territory which includes understanding specific areas for growth opportunity with new or existing customers
- Oversee branch operating expenses including overtime and purchasing
- Review reports to analyze efficiency of branch staff regarding service and construction work
Compensation and Benefits:
- Base Salary: $100,000 - $120,000 per year
- MPE Vehicle Allowance and Fuel Card
- Incentive Compensation: Eligible for 20% of base salary based on KPI metrics met or exceeded
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