Customer Experience Ambassador

4 weeks ago


Vergennes, Vermont, United States Destination Pet LLC Full time

Job Description

We are seeking a talented individual to join our team as a Customer Service Representative at The Yard Dog. This role is a vital part of our customer experience, and we are looking for someone who is passionate about delivering exceptional service and ensuring our pet families feel welcome and cared for.

Key Responsibilities:

  • Supports Mission, Vision and Values: The successful candidate will be someone who is genuinely invested in our mission to elevate the love and lives of pet families and is committed to upholding our values of trust, innovation, and connection.
  • Sells Services and Products: As a key member of our team, you will be responsible for showcasing our services and products to prospective customers and ensuring they have a seamless experience.
  • Tours and Welcomes: You will provide warm and friendly tours of our facility, ensuring our pet guests feel at ease and our clients are informed about our services.
  • Communication and Customer Service: You will be the first point of contact for many of our customers, and your exceptional communication skills and customer service expertise will make all the difference in creating a positive experience.
  • Point of Sale and Cash Management: You will be responsible for operating our Point of Sale system and managing cash transactions with ease and accuracy.
  • Appearance and Cleanliness: You will ensure the lobby and public areas of our facility are always clean and welcoming, reflecting the high standards of our organization.
  • Training and Development: You will commit to ongoing training and development to stay up-to-date with our systems and services, ensuring you are always equipped to deliver exceptional service.
  • Professionalism and Teamwork: You will embody our organization's values by treating all customers, guests, visitors, and colleagues with professionalism and respect, working collaboratively with your team to achieve our goals.

Requirements:

Expertise & Experience:

  • Education: High School Graduate or Equivalent.
  • Experience: Minimum of 1-year experience in a customer service role or retail sales experience.
  • Problem-Solving and Communication: Ability to resolve problems quickly and professionally and possess strong communication and interpersonal skills.
  • Telephone Skills: Excellent telephone skills, with the ability to utilize a multi-line phone system and work on a computer system.
  • Physical Abilities: Must be able to work evenings, weekends, and holidays, frequently lift 40 pounds, stand, walk, and climb stairs, and handle dogs on leashes.

Working Conditions:

Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.

Reports to: General Manager

Pay: $10 - $16.50/hour DOE

Destination Pet LLC is an Equal Opportunity Employer: We are committed to creating a workplace that is inclusive and diverse, where everyone feels valued and respected. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other characteristic protected by federal, state, or local law.



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