Software Engineering Position for Contact Center Tech Platform
7 days ago
We're looking for a skilled Software Engineer to join our team in transforming our Contact Center Platform. As a key member of the Americas IS&T Customer Systems team, you'll contribute to the transition of our contact center platform from on-premises to cloud technology.
Key Responsibilities- Oversee and enhance the CCTech environment to ensure optimal deployment of applications and hardware.
- Ensure the CCTech environment is well-prepared and appropriately scaled for various events and business needs.
- Support or lead CCTech initiatives related to the Contact Center Platform, working with global and regional business leaders to identify and capitalize on opportunities.
- Develop, update, and maintain high-quality documentation for our products and services, including user manuals, API documentation, system architecture guides, and troubleshooting guides.
- Manage relationships with key stakeholders and partners, including global product owners, regional business units, and IS&T partners.
- Identify and recommend system and process improvements related to the Contact Center Platform, suggesting new solutions and enhancing system utilization.
Requirements
- FreeSWITCH (or equivalent) development experience.
- Working experience in programming languages: golang, Python, C/C++.
- Development experience with Media Protocols (RTP).
- Minimum 3+ years in working experience in FreeSWITCH (or equivalent) development experience.
- Dedication to exceptional customer service.
- Leadership skills.
- Technical writing skills (3-5 years).
- Ability to thrive in a fast-paced, multifaceted environment.
- Bachelor's Degree in Engineering / Computer Science / Information Technology or equivalent work experience.
About Apple
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window).
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