Advanced CXone Configuration Expert

1 week ago


Austin, Texas, United States Connect Tech+Talent Full time
About Connect Tech+Talent

We are a cutting-edge technology firm that connects top talent with innovative companies. Our mission is to empower our clients by providing them with the best professionals in the industry.

Job Title: Advanced CXone Configuration ExpertEstimated Salary: $85,000 - $115,000 per year

We are seeking an experienced Advanced CXone Configuration Expert to join our team. As a key member of our organization, you will be responsible for designing and implementing complex contact center solutions using NICE InContact CXone platform.

About the Role

The successful candidate will have extensive experience in contact center services implementation and configuration, as well as expertise in NICE InContact CXone platform. You will work closely with our clients to understand their needs and develop customized solutions that meet their requirements.

Key Responsibilities:
  • Design and implement complex contact center solutions using NICE InContact CXone platform
  • Configure and troubleshoot contact center objects, including call flows, routing, and integrations
  • Develop and maintain comprehensive documentation of contact center configurations and processes
  • Collaborate with cross-functional teams to ensure seamless integration of contact center solutions with other business systems
Requirements:
  • 5+ years of experience in contact center services implementation and configuration
  • Expertise in NICE InContact CXone platform, including certification in NICE CXOne CIP Core Plus/QM/PC/WFM
  • Extensive experience with NICE inContact Studio using visual editor and script programming language for contact flows
  • Strong background in software engineering, programming paradigms, and programming languages, including Java, Python, and JavaScript
What We Offer

As a valued member of our team, you will receive a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for contact center solutions, we encourage you to apply for this exciting opportunity.



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