Store Operations Manager

15 hours ago


Cary North Carolina, United States Domino's Franchise Full time
Job Title: General Manager

At Domino's Franchise, we're seeking a highly skilled and experienced General Manager to lead our store operations. As a key member of our team, you will be responsible for ensuring the smooth day-to-day running of the store, while maintaining the highest standards of customer service and quality.

Key Responsibilities:
  • Team Leadership: Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
  • Store Operations: Oversee total store operations, including inventory management, product preparation, and delivery procedures.
  • Customer Service: Provide quality customer service to internal and external customers, both over the phone and in person.
  • Financial Management: Calculate product and ingredient needs for bi-weekly commissary and beverage delivery, and maintain accurate financial records.
  • Training and Development: Actively train the General Manager-in-Training (GMIT) on all aspects of store operations.
  • Staffing and Scheduling: Maintain staffing levels that mirror the needs of business at any point of the day, and create and maintain an employee schedule based on labor needs.
  • Dispute Resolution: Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
  • Vehicle Maintenance: Ensure vehicles used for delivery pass inspection, both mechanically and visually.
  • Routing and Delivery: Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
  • Quality Control: Uphold Domino's standards of grooming, uniform, and appearance, and promote pizza products, specials, and promotions.

We're looking for a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business growth. If you're a natural leader with a strong work ethic and a commitment to excellence, we want to hear from you



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