Automotive Service Consultant

2 weeks ago


Columbus, Georgia, United States P4 Automotive Full time

Job Title: Automotive Service Consultant

Job Overview: As an Automotive Service Consultant at P4 Automotive, you will be essential in providing outstanding customer service and managing vehicle maintenance and repair processes. This role serves as a bridge between clients and the service department, ensuring a smooth and efficient service experience. The Automotive Service Consultant offers knowledgeable guidance, schedules service appointments, communicates repair recommendations, and prioritizes customer satisfaction.

Key Responsibilities:

  1. Customer Engagement:
  • Welcome customers with professionalism and warmth, fostering a positive relationship.
  • Carefully listen to customer concerns, document vehicle issues, and collect essential information for service assessment.
  • Deliver exceptional customer support, addressing inquiries, clarifying services, and setting realistic expectations.
  1. Service Assessment and Communication:
  • Examine vehicles, perform initial diagnostics, and collaborate with technicians to determine necessary repairs or maintenance.
  • Articulate service recommendations to customers, detailing benefits, urgency, and estimated costs.
  • Respond to customer questions regarding parts, warranties, and service alternatives.
  1. Appointment Management and Coordination:
  • Organize service appointments based on customer availability and service department capacity.
  • Align service timelines with technicians and inform customers of any changes or delays.
  • Ensure optimal use of service resources to enhance productivity and customer satisfaction.
  1. Cost Estimation and Billing:
  • Generate precise and comprehensive cost estimates for services, parts, and labor.
  • Review invoices with customers, clarifying itemized charges, warranty coverage, and payment options.
  • Process payments, manage transactions, and maintain accurate financial records.
  1. Customer Communication and Follow-Up:
  • Keep customers updated on the status of their vehicle repairs, estimated completion times, and any unexpected issues.
  • Provide regular updates through preferred communication methods.
  • Follow up with customers post-service to ensure satisfaction and address any further concerns.
  1. Documentation and Administrative Duties:
  • Maintain organized and current records of customer information, vehicle history, service recommendations, and completed repairs.
  • Utilize computerized systems or software for accurate data entry and report generation as necessary.
  • Collaborate with team members and assist with administrative tasks as needed.

Qualifications:

  • Prior experience as an automotive service consultant or in a customer service role within the automotive sector is preferred.
  • Strong interpersonal and communication skills to build rapport and effectively engage with customers and service department personnel.
  • Excellent problem-solving skills and the ability to convey technical information clearly and understandably.
  • Strong organizational abilities to manage multiple tasks, prioritize responsibilities, and meet deadlines.
  • Proficiency in computerized systems, including service management software, diagnostic tools, and basic office applications.
  • Knowledge of automotive systems, parts, and repairs is advantageous.
  • Able to thrive in a fast-paced, customer-oriented environment.


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