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Customer Service Representative

2 months ago

Sioux Falls, South Dakota, United States Tapestry Full time
Job Summary

We are seeking a highly motivated and results-driven Sales Associate III to join our team at Tapestry. As a Sales Associate III, you will play a critical role in driving sales and delivering exceptional customer service to our clients.

Key Responsibilities
  • Drive Sales and Revenue Growth: Meet or exceed sales targets by providing personalized service to customers, identifying their needs, and making recommendations to drive sales and revenue growth.
  • Customer Service and Engagement: Provide exceptional customer service by responding to customer inquiries, resolving issues, and building strong relationships with customers to drive loyalty and retention.
  • Product Knowledge and Merchandising: Stay up-to-date on product knowledge, including features, benefits, and current offerings, and use this knowledge to make recommendations to customers and drive sales.
  • Operational Excellence: Ensure that all daily tasks are completed to the highest standard, including maintaining a clean and tidy sales floor, processing customer transactions, and adhering to all applicable retail policies and procedures.
Requirements
  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical Demands: Ability to execute at a fast pace, communicate effectively with customers and team, and lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.
Competencies
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Creativity: Comes up with a lot of new and unique ideas.
  • Interpersonal Savvy: Relates well to all kinds of people.
  • Learning on the Fly: Learns quickly when facing new problems.
  • Perseverance: Pursues everything with energy, drive, and a need to finish.
  • Dealing with Ambiguity: Can effectively cope with change.