Fleet Support Technician IV

4 weeks ago

Houston, Texas, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the electric vehicle industry. Our mission is to keep the world adventurous forever, and we're committed to making a positive impact on the environment.

Job Summary

We're seeking a highly skilled Fleet Support Technician IV to join our team. As a key member of our service team, you'll be responsible for delivering exceptional customer experiences at our service locations. You'll work closely with our internal partners to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams.

Responsibilities
  • Support the launch of our Electric Delivery Vehicle (EDV) operations in new markets by training service teams to manage the B2B process, schedule appointments, and communicate with our delivery service partners.
  • Train and support EDV service processes for new service centers.
  • Ensure the establishment of safe service business practices and processes.
  • Support the setup, training, and launch at upcoming Service Centers.
  • Provide support to the field to support the Service organization.
  • Support, train, coach, and mentor other technicians as assigned.
  • Able to work independently performing mobile repairs.
  • Perform diagnosis, repairs, installations, and inspections on vehicles.
  • Diagnose and repair moderate to complex electrical and mechanical vehicle issues.
  • Support campaigns and containment initiatives.
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment.
  • Maintain high-quality work and efficiency while working with little supervision.
  • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment.
  • Follow Rivian repair procedures with efficiency without compromising quality and safety.
Qualifications
  • Automotive Technology/Technician Degree or equivalent experience.
  • 5 or more years of automotive experience.
  • 3 or more years of EV experience.
  • Experience using a variety of test tools including a PICO-scope, PCAN, Kvaser Memorator, & breakout box.
  • Experience in bumper-to-bumper diagnosis and repair.
  • Hybrid repair background a plus.
  • OEM Certified Master Technician is a plus.
  • OEM Specific Technician Training is a plus.
  • Strong Mechanical and Electrical diagnostics experience, including high voltage systems.
  • Strong written and communications skills.
  • Strong organizational skills with attention to detail.
  • Has had experience mentoring and coaching other technicians.
  • Ability to drive non-commercial truck and trailer.
  • Ability to travel as needed (up to 80% or extended assignments) and work in service center locations or offsite with our B2B partners.
  • Must possess a valid driver's license, and have a clean driving record.
  • Experience working in start-up environments preferred.
  • No drug or alcohol-related driving incidents in the last 3 years.
  • No more than 1 serious moving violation in the last 3 years.
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle.
  • Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs).
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Strong understanding of written and spoken English.
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
  • Must be at least 21 years old.
  • Must be available for a regular schedule of a minimum 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours.

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