Fleet Support Technician IV
4 weeks ago
Rivian is a pioneering electric vehicle manufacturer dedicated to creating sustainable and adventurous experiences for its customers.
Job SummaryWe are seeking a highly skilled and experienced Fleet Support Technician IV to join our team at Rivian. As a key member of our Field Service team, you will be responsible for delivering exceptional customer experiences at our service locations.
Key Responsibilities- Provide technical support and assistance to internal partners and customers
- Coordinate with Service, Vehicle, and Delivery Operations teams to ensure seamless service delivery
- Develop and implement process improvements to enhance customer satisfaction and efficiency
- Train and support EDV service processes for new service centers
- Ensure safe service business practices and processes are established and maintained
- Support the launch of Electric Delivery Vehicle (EDV) operations in new markets
- Perform diagnosis, repairs, installations, and inspections on vehicles
- Diagnose and repair moderate to complex electrical and mechanical vehicle issues
- Support campaigns and containment initiatives
- Maintain high-quality work and efficiency while working with minimal supervision
- Automotive Technology/Technician Degree or equivalent experience
- 5+ years of automotive experience
- OEM-specific technician training is a plus
- Strong mechanical and electrical diagnostics experience, including high-voltage systems
- Ability to drive non-commercial trucks and trailers
- Ability to travel as needed (up to 80%) and work in service center locations or offsite with B2B partners
- Continuous Motor Vehicle Record (MVR) monitoring
- Frequent use of hands for tool operation, data entry, and communication
- Strong understanding of written and spoken English
- Ability to see, read, and interpret documents
Rivian provides a competitive salary range of $30-$32 per hour, depending on location. We also offer robust medical/Rx, dental, and vision insurance packages for full-time employees and their families.
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We are committed to ensuring that our hiring process is accessible for persons with disabilities.
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