Cart Attendant Specialist

3 weeks ago


Oswego, Illinois, United States Sam's Club Full time
As a Member Service Representative at Sam's Club, you will be part of a team that is dedicated to providing exceptional customer service and creating a positive shopping experience for our members. If you are a motivated and detail-oriented individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.

Estimated Salary: The estimated hourly wage for this position is $21.50-$31.50, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.

Job Summary: We are seeking a highly skilled and dedicated Member Service Representative to join our team. As a key member of our operations team, you will be responsible for ensuring that our members have a positive shopping experience, including helping them with their purchases, maintaining a clean and organized store environment, and providing exceptional customer service.

Responsibilities:
  1. Ensures club pick-up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  2. Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  3. Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Requirements:
  1. You possess excellent communication and interpersonal skills
  2. You are able to multitask effectively and manage competing priorities
  3. You are committed to providing exceptional customer service and exceeding member expectations
  4. You are able to lift up to 25 pounds and stand for long periods of time
  5. You are able to work in a fast-paced environment and adapt to changing circumstances

Benefits:
  • Competitive pay and performance-based bonus awards
  • A comprehensive benefits package including health, financial, and paid time off benefits
  • The opportunity to work for a dynamic and growing company


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