Cart Attendant Specialist
3 weeks ago
Estimated Salary: The estimated hourly wage for this position is $21.50-$31.50, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.
Job Summary: We are seeking a highly skilled and dedicated Member Service Representative to join our team. As a key member of our operations team, you will be responsible for ensuring that our members have a positive shopping experience, including helping them with their purchases, maintaining a clean and organized store environment, and providing exceptional customer service.
Responsibilities:
- Ensures club pick-up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
- Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
- Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
Requirements:
- You possess excellent communication and interpersonal skills
- You are able to multitask effectively and manage competing priorities
- You are committed to providing exceptional customer service and exceeding member expectations
- You are able to lift up to 25 pounds and stand for long periods of time
- You are able to work in a fast-paced environment and adapt to changing circumstances
Benefits:
- Competitive pay and performance-based bonus awards
- A comprehensive benefits package including health, financial, and paid time off benefits
- The opportunity to work for a dynamic and growing company
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