Roving Retail Specialist, Electronics Repair and Maintenance

1 week ago


Buffalo, New York, United States Asurion Full time

Unlock Your Potential as a Roving Retail Specialist

As a Roving Retail Specialist at Asurion, you will have the opportunity to make a significant impact in the world of technology. If you enjoy driving to different locations to help people repair and get to know their devices, this role is perfect for you.

We are a company that values great customer service and a positive experience for our employees. Our culture is built on teamwork and career growth pathways based on your interests.

Our uBreakiFix by Asurion stores are expanding across the country, and we are looking for retail specialists to support all locations within a district, based on business needs. This is a great opportunity for people of all skill levels to grow with our team.

Competitive Compensation and Benefits

  • Starting pay - $18.00 per hour
  • Uncapped sales and repair incentive potential
  • Average incentive potential of $480/month and top incentive potential of $1,950/month, based on performance

What You'll Bring to the Team

  • High school diploma or GED
  • 1+ years of customer service or retail sales experience
  • 6+ months of experience with product service support or electronics troubleshooting (preferred)
  • Basic knowledge of mobile devices and operating systems
  • Ability to work a flexible retail schedule
  • A passing background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • A valid driver's license and satisfactory driving record with 1+ years of driving experience
  • Ability to travel a radius of up to 100 miles (store to store)

We Take Care of You

  • Ongoing training to grow your skills
  • Competitive hourly pay and benefits
  • Paid time off
  • Career growth opportunities based on your interests
  • Tuition reimbursement (full-time employees)
  • 401(k) retirement savings plan with employer match
  • And more Asurion offers a wide range of perks and benefits for mental, physical, and financial health

What You'll Be Doing

  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Safely travel in a personal vehicle to locations throughout a designated market (daily)
  • Perform repairs for all devices efficiently
  • Enhance customer experience with our 'serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Achieve sales goals
  • Handle work orders and manage inventory
  • Oversee buybacks and product returns
  • Learn and provide best practices between stores
  • Share feedback for store improvements

Get to Know Us

As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances, and connections.



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