Customer Service Representative

6 days ago

Hyannis, Massachusetts, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Citizens Teller. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.

Key Responsibilities
  • Greet and assist customers in our lobbies, providing personalized advice and solutions to meet their needs.
  • Demonstrate a strong understanding of Citizens products and benefits, educating customers and responding to their questions and concerns.
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits, following all financial policies and procedures.
  • Work collaboratively with colleagues and leadership to achieve business goals and objectives.
What We Offer
  • A competitive salary and benefits package, including comprehensive health care coverage, a 401K with corporate match, and tuition assistance.
  • Opportunities for career growth and development, including training, coaching, and career planning resources.
  • A supportive and collaborative work environment, with a focus on customer satisfaction and community involvement.
  • Four hours of paid time off annually for volunteering, separate from regular PTO, and a matching program for donations to eligible 501(c)(3) organizations.
Requirements
  • High School degree or GED.
  • Minimum of 6 months experience processing transactions (cash and/or digital payments).
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills, with the ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem solve and provide solutions to customer issues.
  • Customer-centric approach to deliver exceptional service.
  • Comfortable with using digital technology to support the delivery of business goals.
  • Ability to work branch hours, which can include weekends and evenings.
Preferred Qualifications
  • 1 year of experience processing transactions (cash and/or digital payments).
  • Motivates others, like teammates, business partners, and specialists, through collaboration.
  • Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

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