Service Supervisor
5 days ago
We're seeking an experienced FOH Supervisor to join our team at Water Grill South Coast Plaza As a key member of our management team, you'll play a vital role in delivering exceptional guest experiences and driving success in our front-of-house operations. With a focus on leadership, teamwork, and customer satisfaction, this role offers a unique opportunity to grow your career and contribute to our ongoing success.
About the RoleThis position requires a proven track record of success as a supervisor in a fast-paced food and beverage environment. You'll be responsible for leading a team of servers, bartenders, and hosts/hostesses, guiding them to provide top-notch service and maintain impeccable standards. In addition, you'll be accountable for managing cash handling, inventory control, and supplier relationships, as well as developing and implementing strategies to enhance guest satisfaction.
Key Responsibilities
- Recruit, train, and develop a team of talented individuals, focusing on coaching and mentoring to achieve excellence in service delivery.
- Manage front-of-house operations, including managing cash handling, inventory control, and supplier relationships.
- Develop and implement strategies to enhance guest satisfaction, leveraging data and market trends to inform decision-making.
- Foster a culture of continuous improvement, encouraging innovation and creativity among team members.
Requirements
- Minimum 2 years of supervisory experience in a similar environment, with a focus on driving results and improving processes.
- Strong analytical and problem-solving skills, with ability to think critically and make informed decisions.
- Excellent communication and interpersonal skills, with ability to build trust and rapport with team members and stakeholders.
- High school diploma or equivalent required; some college education preferred.
Compensation Package
- A competitive hourly rate of $23-$27, depending on experience.
- Ongoing training and development opportunities, designed to help you grow professionally and personally.
- A comprehensive benefits package, including health insurance, 401(k), and paid time off.
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