Electrical Solutions Specialist

2 weeks ago

Anoka, Minnesota, United States nVent Full time
Unlock Your Potential as a Field Service Specialist

We're seeking a highly skilled and innovative Field Service Specialist to join our team at nVent. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Provide expert technical assistance on Panel Shop Automation products to customers and internal stakeholders.
  • Install and commission machines at customer sites, both domestically and internationally, as required.
  • Develop and deliver training programs to customers on the operation of new products, both on-site and remotely.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Maintain a spare parts inventory in Anoka, MN, and facilitate order fulfillment.
  • Collaborate with sales and marketing teams to ensure customer issues are resolved efficiently.
  • Coordinate sales demonstrations with potential and current customers.
Requirements:
  • Associate's degree or equivalent work experience.
  • 5+ years of experience in a technical role with strong mechanical and electrical proficiency.
  • Advanced knowledge of customer service principles and practices.
  • Knowledge of mechanical and electrical functions.
  • Proficiency in CAD software (AutoCAD or similar).
  • Demonstrated ability to identify root causes of issues and develop recommendations for resolution.
  • Experience with Microsoft Office Word, Excel, and Outlook.
  • Ability to work hybrid in Anoka, MN, and travel 50% or more if required.
About nVent:

nVent is a dynamic global organization with diverse operations around the world. We believe in the importance of innovation, integrity, and customer satisfaction. Our comprehensive portfolio of electrical solutions dates back over 100 years and includes a range of products and services that help build a more sustainable and electrified world.

We are committed to strengthening communities where our employees live and work. Our core values shape our culture and drive us to deliver the best for our employees and customers. We offer a range of benefits to support the lives of our employees, including a commitment to equal employment opportunity and inclusion and diversity.

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