Senior Digital Analyst

4 weeks ago


Dallas, Texas, United States Frontier Communications Full time

About the Role

We are seeking a highly skilled Senior Digital Analyst to join our team at Frontier Communications. As a key member of our digital analytics team, you will be responsible for executing, implementing, and managing the measurement and analytics strategy for e-commerce performance.

Key Responsibilities

  • Collaborate with IT, business leads, product, marketing, and other business intelligence teams to enable detailed measurement of Frontier Cart performance
  • Leverage web analytics tools (Quantum, Adobe), Voice-of-Customer, and site behavior tools
  • Provide technical requirements for analytics tracking and measurement around critical and secondary KPIs
  • Creation of dashboards that provide engagement and conversion funnel metrics
  • Reporting and interpretation of data to help business leaders understand key behavioral and sales performance insights

What We Offer

At Frontier Communications, we provide a comprehensive benefits package to support the well-being of our employees and their families. Some of the benefits include:

  • Salary Range: $59,000 - $167,000
  • 20 PTO (Paid Time Off) days + 10 paid holidays per year
  • Day one medical, dental, vision and prescription drug plan
  • 401k match of 50% on 6% of eligible compensation
  • Tuition Assistance Program
  • Personal & Work Life Balance Resources & Wellness Support Assistance
  • Employee Resource Groups
  • Same-sex spouse and domestic partner benefits coverage
  • 10 weeks of paid parental leave, & a phased return to work program for new parents
  • Up to $10k in adoption program assistance
  • 3 weeks of paid caregiver leave

Requirements

  • A passion for making data-driven decisions, with strong communication, creativity, problem-solving, and critical thinking skills
  • Strong experience working with e-commerce analytics data, drawing granular and high-level insights, and crafting recommendations based on the data
  • Strong project management, organizational, and presentation skills. Well-versed in presenting data with the ability to contextualize data and 'tell the story'
  • Bachelor's degree required
  • Minimum 2-3 years' experience with Adobe Analytics. Demonstrated expertise in creating reports, dashboards, segments, and calculated metrics
  • Minimum 2-3 years' experience working with data visualization tools (such as Power BI, Tableau, and others)

Preferred Qualifications

  • Minimum 1-year experience working with a voice-of-customer survey platform (such as Medallia, ForeSee, and others)
  • Minimum 1-year experience working with a session replay tool (such as Decibel, Full Story, or others)
  • Minimum 1-year experience working with a heat mapping tool (such as Crazy Egg, Hotjar, and others)

What We're Looking For

We are looking for a highly skilled and experienced Senior Digital Analyst to join our team. If you have a passion for making data-driven decisions and are well-versed in presenting data, we encourage you to apply.



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