Senior Digital Analyst
4 weeks ago
About the Role
We are seeking a highly skilled Senior Digital Analyst to join our team at Frontier Communications. As a key member of our digital analytics team, you will be responsible for executing, implementing, and managing the measurement and analytics strategy for e-commerce performance.
Key Responsibilities
- Collaborate with IT, business leads, product, marketing, and other business intelligence teams to enable detailed measurement of Frontier Cart performance
- Leverage web analytics tools (Quantum, Adobe), Voice-of-Customer, and site behavior tools
- Provide technical requirements for analytics tracking and measurement around critical and secondary KPIs
- Creation of dashboards that provide engagement and conversion funnel metrics
- Reporting and interpretation of data to help business leaders understand key behavioral and sales performance insights
What We Offer
At Frontier Communications, we provide a comprehensive benefits package to support the well-being of our employees and their families. Some of the benefits include:
- Salary Range: $59,000 - $167,000
- 20 PTO (Paid Time Off) days + 10 paid holidays per year
- Day one medical, dental, vision and prescription drug plan
- 401k match of 50% on 6% of eligible compensation
- Tuition Assistance Program
- Personal & Work Life Balance Resources & Wellness Support Assistance
- Employee Resource Groups
- Same-sex spouse and domestic partner benefits coverage
- 10 weeks of paid parental leave, & a phased return to work program for new parents
- Up to $10k in adoption program assistance
- 3 weeks of paid caregiver leave
Requirements
- A passion for making data-driven decisions, with strong communication, creativity, problem-solving, and critical thinking skills
- Strong experience working with e-commerce analytics data, drawing granular and high-level insights, and crafting recommendations based on the data
- Strong project management, organizational, and presentation skills. Well-versed in presenting data with the ability to contextualize data and 'tell the story'
- Bachelor's degree required
- Minimum 2-3 years' experience with Adobe Analytics. Demonstrated expertise in creating reports, dashboards, segments, and calculated metrics
- Minimum 2-3 years' experience working with data visualization tools (such as Power BI, Tableau, and others)
Preferred Qualifications
- Minimum 1-year experience working with a voice-of-customer survey platform (such as Medallia, ForeSee, and others)
- Minimum 1-year experience working with a session replay tool (such as Decibel, Full Story, or others)
- Minimum 1-year experience working with a heat mapping tool (such as Crazy Egg, Hotjar, and others)
What We're Looking For
We are looking for a highly skilled and experienced Senior Digital Analyst to join our team. If you have a passion for making data-driven decisions and are well-versed in presenting data, we encourage you to apply.
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