Part Time System Operator

3 weeks ago

Hawthorne, California, United States WSP Full time
About the Role

We are seeking a highly skilled Part Time System Operator I to join our team at WSP. As a key member of our operations center, you will play a critical role in ensuring the smooth operation of our Intelligent Transportation Systems (ITS) devices and other traffic control systems.

Key Responsibilities
  • Provide human monitoring and operation of ITS devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
  • Coordinate responses for roadway concerns, dispatching of maintenance crews for snow/ice events, and database entry for all activities related to incidents, special events, roadway concerns, and call logs.
  • Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
  • Assist NYSDOT with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
  • Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (NYSDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
  • Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
  • Respond to inquiries about TMC/ITS operations as directed by the responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, preparation of reports, accommodation of visitors, providing tours at the center, and meetings at locations away from the TMCs.
  • Perform backups of ITS software, archive data records, and generate reports from archived data.
Requirements
  • Associate degree or higher OR 0-2 years of part-time employment working in a 24/7/365 Operations Center.
  • Oral and written communication computer skills.
  • Software including: MS Office applications and spreadsheets.
  • Capable of working well with co-workers and NYSDOT staff.
  • Must have the ability to use digital roadway maps and have a working knowledge of roadway elements.
  • Able to maintain significant schedule flexibility to ensure consistency of HVTMC operations.
  • Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures.
  • Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies.
Benefits

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

Expected Salary (all locations): $35,800 - $64,300

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location.

WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

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