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EMS Operations Director

1 month ago

Morgantown, West Virginia, United States CommuniCare Family of Companies Full time
Job Title: EMS Operations Manager

Lynx EMS is seeking an experienced Operations Manager to oversee the day-to-day operations of our Morgantown, WV location.

Job Summary:

The Operations Manager will be responsible for leading and managing the operations team, ensuring compliance with company policies and procedures, and providing leadership and guidance to staff.

Key Responsibilities:
  • Meet with Operations Supervisors daily to review and approve staffing, scheduling, and related issues.
  • Act as a liaison between Operations Supervisors, hospitals, and nursing facilities, and the Regional Manager of Operations.
  • Identify and work to improve administrative and operational functions for Lynx EMS.
  • Review and recommend changes to existing policies and procedures, and assist in the creation of new ones.
  • Work and maintain a full-time regular work schedule.
  • Verify staffing for all shifts is met.
  • Participate in the full range of human resources responsibilities.
  • Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems.
  • Submit reports on all incidents, accidents, and work-related injuries and exposures.
  • Participate in interviewing and selection process as needed.
  • Assure that all necessary payroll reports are properly completed and submitted in a timely manner.
  • Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
  • Attend external and internal meetings as may be necessary/required.
  • Remain accessible by phone while off duty.
Qualifications:
  • Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification.
  • Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
  • Knowledge of inventory maintenance and control.
  • Knowledge of the basic principles of management and supervision.
  • Knowledge of basic record keeping, records and case management.
  • Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
  • Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
  • Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
  • Skill in operating a personal computer utilizing a variety of software applications.
  • Skill effectively communicating in both oral and written form.
Physical Requirements:
  • Good physical fitness with the ability to function effectively in all different types of environments.
  • Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
Additional Duties:
  • The Operation Manager will be responsible for the following within their assigned division:
  • The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations.
  • The operation is responding to calls and sites as outlined within dispatch protocol.
  • Determining compliance with established policies and procedures.
  • Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics.
  • Overseeing and/or participating in the full range of human resources responsibilities.
Reporting:
  • Verify all EPCR reports have been submitted and signed off for billing.
  • Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item.
  • Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.