Tech Solutions Expert

4 days ago


New Hyde Park, New York, United States Your Wireless Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Tech Solutions Expert to join our team at Your Wireless Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, diagnosing and repairing devices, and meeting or exceeding sales goals.

Key Responsibilities
  • Diagnose and repair devices to meet customer needs
  • Provide recommendations for problem resolution and explain complex technical issues in a simple and non-technical manner
  • Sell Home+ insurance program through Asurion and meet or exceed sales goals
  • Provide repair and replacement estimates to customers and ensure that all repairs meet or exceed uBreakiFix quality standards
  • Greet customers in a friendly manner and maintain a positive and fun work environment
  • Answer phone calls with a professional and courteous demeanor and ensure that customers have an enjoyable five-star experience
  • Keep track of all devices and inventory while safeguarding all store stock and utilize the point of sale system to maintain an accurate record of customer information
  • Maintain the cleanliness and professional appearance of the store
Requirements
  • High school diploma or equivalent
  • Interest in technology and agility at learning new products and features
  • Ability to deliver great customer experiences in any environment
  • Outstanding customer service skills and strong selling and follow-up skills
  • Exceptional organizational skills and attendance/punctuality/dependability
  • Strong written and oral communication skills and ability to work flexible hours, including weekends and holidays
Preferred Qualifications
  • 1-2 years experience in a sales environment and the ability to meet sales goals
  • 1-2 years customer service experience in a retail environment
  • Associate's Degree or Bachelor's degree is preferred
  • Bilingual spoken and written also preferred
Compensation
  • Competitive hourly pay plus uncapped commissions
  • Ongoing sales training
  • Serious career growth potential
  • A fun, professional, fast-paced team environment


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