Tech Solutions Expert
4 days ago
We are seeking a highly motivated and customer-focused Tech Solutions Expert to join our team at Your Wireless Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, diagnosing and repairing devices, and meeting or exceeding sales goals.
Key Responsibilities- Diagnose and repair devices to meet customer needs
- Provide recommendations for problem resolution and explain complex technical issues in a simple and non-technical manner
- Sell Home+ insurance program through Asurion and meet or exceed sales goals
- Provide repair and replacement estimates to customers and ensure that all repairs meet or exceed uBreakiFix quality standards
- Greet customers in a friendly manner and maintain a positive and fun work environment
- Answer phone calls with a professional and courteous demeanor and ensure that customers have an enjoyable five-star experience
- Keep track of all devices and inventory while safeguarding all store stock and utilize the point of sale system to maintain an accurate record of customer information
- Maintain the cleanliness and professional appearance of the store
- High school diploma or equivalent
- Interest in technology and agility at learning new products and features
- Ability to deliver great customer experiences in any environment
- Outstanding customer service skills and strong selling and follow-up skills
- Exceptional organizational skills and attendance/punctuality/dependability
- Strong written and oral communication skills and ability to work flexible hours, including weekends and holidays
- 1-2 years experience in a sales environment and the ability to meet sales goals
- 1-2 years customer service experience in a retail environment
- Associate's Degree or Bachelor's degree is preferred
- Bilingual spoken and written also preferred
- Competitive hourly pay plus uncapped commissions
- Ongoing sales training
- Serious career growth potential
- A fun, professional, fast-paced team environment
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