Hospitality Ambassador

4 weeks ago


Raleigh, North Carolina, United States Summit Hospitality Incorporated Full time
Job Summary

We are seeking a highly skilled and experienced Host/Hostess to join our team at Summit Hospitality Group. As a Host/Hostess, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Arrive at work with the full first hour devoted to restaurant readiness prior to opening.
  • Prepare all floor plans, designate server/buddy zones for optimal guest experience.
  • Arrange Open Table reservations and map out a server ready plan for staggered tables and having all hospitality areas completely mapped out and designated based on guest notes, server strengths, and special occasion parties, groups, and tours for smooth shift.
  • Constantly check-in with lead, supervisor, or management and let escalated guest complaints, if any, be resolved by management team only upon information.
  • Set up hostess stand and ensure all notes, relays, and management is good with your close and reset for the following shift and checkout with management team properly.
  • Always monitor guest satisfaction levels throughout the shift by circulating the floor.
  • Uniform should be constant smile, business casual attire, no lavish facial piercings or hair coloring, and any visible tattoos should be tasteful or hidden upon request.
  • Greet guests during frequent visits to elevator, restaurant, or special occasion area.
  • Help assist with any storage areas, breakdown of restaurant and/or bar responsibilities and last check on guest experience within close before closing reservations or adhering to walk-ins and guest wait list.

Requirements:

  • Previous experience in hotel/restaurant with major brand, Marriott, Hilton, Hyatt, preferred. Minimum 2+ years' experience in high volume polished casual setting.
  • Exceptional people skills: ability to train others quickly and efficiently.
  • Proficient with inventory control and people management.
  • Professional communication skills both verbal and written (English Proficiency).

Work Environment:

  • Flexible schedule including early mornings on weekends, early afternoon for weekdays, and flexible to work banquets and food run as necessary.
  • Valid Driver's license and SS Card, Birth Certificate, or Passport
  • Food Handling certifications as required by applicable law
  • Able to sit, stand, walk, lift, bend, and reach for extended periods of time
  • Able to lift 50 lbs.


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