Customer Success Manager for Large Markets

4 days ago


UT United States Kenect Full time
About Us

Kenect is a cutting-edge business texting platform based in the Silicon Slopes of Utah. Our mission is to revolutionize the way businesses communicate with consumers through innovative technology.

About This Role

A Large Market Customer Success Manager is a key member of our team, responsible for building strong relationships with our customers and driving long-term retention. This role requires a strategic and supportive approach, addressing customer issues, scheduling training, and presenting tangible ROI throughout the journey.

Key Responsibilities
  • Maintain ownership of a book of multi-location dealership customers, driving adoption, growth, and retention of Kenect across each organization.
  • Build trust with stakeholders, from Executives to Department Leads, to facilitate usage and success with Kenect.
  • Identify, strategize, and execute account expansions, feature upsells, and cross-selling opportunities.
  • Promote maximum value of the product and identify new opportunities to ensure growth attainment.
  • Develop a comprehensive understanding of common business challenges faced by customers and their objectives.
  • Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking, and best practices.
  • Monitor usage, proactively contact clients upon low usage, and deliver effective solutions to improve product adoption.
  • Run, build, and maintain regular cadence calls and Executive Business Reviews with key stakeholders.
  • Evaluate and prioritize customer issues and inquiries to better serve customers and drive effective resolutions.
Requirements
  • 3+ years of Customer Success experience in a SaaS or software company.
  • Driven, self-motivated, enthusiastic, and with a get things done attitude.
  • Ability to manage a large portfolio of clients with amazing task and time management.
  • A+ organization skills.
  • Experience upselling, cross-selling, and expanding a book of business.
  • Experience carrying a retention and upsell monthly quota target.
  • Results-driven mentality, with a bias for strategy and execution.
  • Knowledge of Salesforce is a plus.
Our Company Values
  • Get Things Done
  • Learn Fast, Go Fast
  • Above and Beyond
  • Be Optimistic
  • Team is Family
What Kenect Offers
  • Health, Dental, Vision, Life & Disability Insurance
  • Your birthday is a paid day off
  • Onsite gym
  • Breakroom full of snacks and drinks
  • Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be managed along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.



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