Store Operations Manager

1 week ago


Hershey, Pennsylvania, United States TD Bank Full time

TD Bank seeks a highly motivated Store Operations Manager to oversee day-to-day team activities and ensure operational excellence. This role will drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives. In the absence of any other manager, the Store Operations Manager is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations.

The ideal candidate will provide supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences. They will closely monitor workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.

Key Responsibilities:

  • Provides supervisory oversight to a team of advice and service colleagues
  • Closely monitors workflows for the teller team and platform
  • Prioritizes tasks and delegates duties and responsibilities
  • Drives operational excellence in the Store

Requirements:

  • HS Diploma or GED required; undergraduate degree preferred
  • 2+ years related experience working with customers and/or sales in any capacity or equivalent
  • Notary License (preferred)
  • Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service

Estimated Salary: $55,000 - $70,000 per year.

About TD Bank

TD Bank is a leading financial institution with a commitment to providing fair and equitable compensation opportunities to all colleagues. We offer a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.



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