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Retail Customer Service Associate
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at BJ's Wholesale Club. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a safe and clean store environment.
Key Responsibilities
- Customer Service
- Deliver outstanding customer service, responding to member inquiries, and resolving issues in a timely and professional manner.
- Provide product information, recommendations, and assistance to members, ensuring a seamless shopping experience.
- Merchandise Protection
- Monitor and maintain merchandise protection procedures, including shrink alert protocols and AP Alert Binder reviews.
- Ensure accurate and efficient processing of transactions, including Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery.
- Store Operations
- Maintain a safe and clean store environment, adhering to company standards and policies.
- Monitor member and visitor traffic, responding to Electronic Article Surveillance (EAS) alarms as needed.
- Team Collaboration
- Work collaboratively with team members to achieve sales floor goals and objectives.
- Participate in training and development programs to enhance skills and knowledge.
Requirements
- Strong interpersonal skills and attention to detail.
- Basic math skills and ability to use a smart handheld device.
- Ability to work in a fast-paced environment, standing for long periods, and lifting up to 30 pounds.
- Must be at least 18 years old and employed with the company for at least 6 months.
What We Offer
- A competitive starting salary of $15.75.
- A comprehensive benefits package, including medical, dental, and vision plans.
- Generous time off programs and opportunities for career growth and development.