Customer Service Representative

2 weeks ago


Manasquan, New Jersey, United States OceanFirst Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-Time Teller to join our team at OceanFirst Bank. As a key member of our branch, you will be responsible for providing exceptional service to our customers, processing transactions accurately, and contributing to the growth and profitability of the branch.

Key Responsibilities
  • Process banking transactions for customers with a focus on personalized quality service
  • Refer customers to Personal Bankers for specialized services, cross-selling the Bank's products and services
  • Balance and prove work daily, posting as required, and properly secure related receipts and records
  • Process deposits, withdrawals, loan payments, and other receivables
  • Issue money orders and bank checks, and process payments to various club accounts
  • Identify and refer potential NEST clients to the appropriate source
  • Participate in outbound calling efforts and migrate customers to digital channels
  • Process incoming mail transactions and answer customer inquiries
Requirements
  • High School Diploma or equivalent required
  • Minimum 1 year prior cash handling experience, with previous teller-related experience preferred
  • Excellent service, interpersonal, and communication skills
  • Ability to cross-sell Bank products, detail-oriented, and highly accurate
  • Basic personal computer user skills and ability to be trained to efficiently operate banking systems
  • Strong basic math ability and ability to work flexible schedules
Working Conditions

Remain in a stationary position for extended periods, ability to communicate with customers, and ability to travel throughout the company footprint if required.



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