Senior Client Manager
3 weeks ago
We are a boutique marketing agency specializing in high-performance Influencer Marketing campaigns and communities for brands.
Our team combines institutional knowledge with data science and proprietary technology to deliver performance-driven influencer marketing campaigns that work seamlessly for brands, creators, and audiences alike.
Are you passionate about the creator economy? We want to talk to you about this exciting opportunity.
About the RoleWe are seeking a Senior Client Manager to manage customer accounts and act as a liaison between them and our agency. You will be the key contact for your assigned clients, brands in various industries growing their businesses by partnering with key creators.
Your work will be essential in preserving customer satisfaction through active listening and addressing their preferences with fruitful advice and services.
The ideal candidate will be an empathetic listener and problem solver with a customer-service approach. This role currently reports to the Head of Revenue.
Base compensation for this role is $60k - $75k, depending on experience and location. This role is bonus-eligible.
Key Responsibilities- Forge and build relationships with Brand partners, growing their business within the agency
- Deeply understand client needs and translate those into effective campaigns in collaboration with our Talent and Campaign Planning team
- Proactively network to attract new brands
- Negotiate budgets and deadlines, managing expectations and making detailed reports on performance
- Empathize with both brands and creators
- Develop strong and long-term client relationships
- 3+ years of sales, prospecting, or account management, especially in a marketing, advertising, or related field
- Experience managing expectations in a two-sided sales environment (matching brands and creators, for example)
- Experience working with high-profile creators and a deep knowledge of creator content
- The ability to quickly develop relationships with key stakeholders through empathetic listening and customer service
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