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Underwriting and Operations Support Specialist

2 months ago

Dallas, Texas, United States RLI Full time
About RLI
At RLI, we pride ourselves on being distinct from traditional insurance firms. Our unique products, innovative business model, and collaborative culture set us apart. We are committed to enhancing the insurance experience through meaningful relationships and exceptional service. Our dedicated team of employee owners shares a common goal: to support our clients and partners in impactful ways, ensuring outstanding outcomes.

RLI has been recognized as a Glassdoor Best Places to Work company, boasting a remarkable financial history that underscores our strong reputation in the underwriting sector. Our insurance subsidiaries have earned top ratings, including A+ "Superior" from AM Best and A "Strong" from Standard & Poor's.

Position Overview

The Underwriting/Operations Assistant plays a crucial role in supporting the underwriting process by evaluating and approving endorsements, analyzing risks, and reviewing policy terms and conditions. This position also involves managing relationships with various stakeholders, including underwriters and reinsurers.

Key Responsibilities
  • Conduct routine data entry tasks.
  • Organize and distribute incoming departmental correspondence.
  • Perform general administrative duties within the department.
  • Act as the primary receptionist for the branch.
  • Handle miscellaneous office responsibilities.
  • Review facultative insurance certificates for consistency with underwriting expectations.
  • Address accounting discrepancies with reinsurers.
  • Generate operational and underwriting reports as needed.
  • Engage with producers to determine appropriate actions.
  • Assist in User Acceptance Testing for system changes.
  • Provide training to Operations Assistants with less experience.
  • Audit the work of colleagues.
  • May have the authority to review and approve endorsements and analyze risks on behalf of underwriting.
Qualifications
  • A high school diploma is typically required; an Associate's degree is preferred.
  • At least 4 years of relevant experience is required.
  • Alternatively, an equivalent combination of education and experience may be considered.
Skills and Competencies
  • Experience with product complexity is essential.
Professional Development
RLI is committed to fostering the professional growth of its employees. We provide various educational opportunities to enhance skills and support career advancement. Our learning culture encourages participation in insurance courses, in-house training, and other educational programs, with many costs covered by RLI. Employees may also receive bonuses for completing approved courses and certifications.

Diversity and Inclusion
We strive to attract and retain a diverse workforce while promoting an inclusive environment where all perspectives are valued. RLI actively participates in initiatives aimed at increasing diversity within the insurance industry, reinforcing our commitment to excellent customer service and superior business outcomes.

Employee Benefits
At RLI, we believe in sharing success with our employees through our Total Rewards program, which includes compensation, benefits, and perks.

Financial Benefits
  • Employee stock ownership plan (ESOP).
  • 401(k) with automatic company contributions.
  • Annual discretionary profit-sharing contributions.
  • Annual bonus opportunities.
Work-Life Balance
  • Paid time off (PTO) and holidays.
  • Paid volunteer time off (VTO).
  • Parental and family care leave.
  • Flexible work arrangements.
  • Discounts on fitness memberships and access to virtual fitness programs.
  • Employee assistance programs.
Health and Wellness
  • Comprehensive medical, dental, and vision coverage.
  • Flexible spending and health savings accounts.
  • Life insurance and disability benefits.