Telecommunications Customer Support Specialist
4 weeks ago
We are seeking a dedicated Telecommunications Customer Support Associate to join our diverse team of professionals. As a Telecommunications Customer Support Associate, you'll be in charge of your own professional development, using your unique abilities, desire for growth, and customer service skills to maintain our high standard of excellent customer experience.
Key responsibilities include:
- Using targeted marketing lists to identify and pursue new sales leads
- Providing customers with products and solutions that help to simplify and organize their lives
- Processing sales orders, order changes, installation dates, and cancellations
- Providing product sales and support to customers, other Telecommunications Customer Support Associates, as well as our outside sales team
- Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
- Excelling in a team-based, competitive environment
- Working with the account team on growth and retention of client accounts
Requirements of the Telecommunications Customer Support Associate:
- A high school diploma or GED equivalent is required
- 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
- Consistently reliable transportation
- Ability to communicate effectively, actively listen, and problem-solve
- Ability to work well individually and in a team environment
- Strong sales and closing skills and the ability to overcome objections
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