IT Support Specialist

4 weeks ago


Estero, Florida, United States Softrim LLC Full time
Job Description

We are seeking a skilled IT Specialist to join our team at Softrim LLC. As a key member of our technical support team, you will provide assistance to corporate users and work closely with remote team members to deliver exceptional service.

The ideal candidate will have a strong background in Microsoft technologies, networking, and troubleshooting, with excellent customer service and communication skills. If you are a motivated and detail-oriented individual who is passionate about delivering top-notch technical support, we encourage you to apply.

Key Responsibilities:

  • Provide Tier 1-2 technical support to corporate users via phone, web-based tools, and email
  • Act as a liaison between users and remote Tier 2-3 team members and assist remote team members with service delivery, projects, and requests
  • Assist with and solve technical issues relating to Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies
  • Develop and maintain technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions
  • Support and implement Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall)
  • Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance
  • Perform preventive and proactive maintenance and support as needed
  • Document all work performed in the ticketing system (ConnectWise)
  • Accurately record all time and notes for work performed following company standards
  • Maximize billable status for work performed
  • Other duties as assigned

Requirements:

  • At least 3 years of experience working in an IT support role
  • Associate degree or equivalent experience
  • Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting

Desired Skills:

  • CompTIA A+, Network+, Security+, ITIL certification
  • Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation
  • Ability to handle client interactions professionally and respectfully
  • Strong customer service and client management skills
  • Strong written, verbal, and interpersonal skills


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