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Customer Operations Specialist

2 months ago

Irvine, California, United States Western Digital Full time
Job Summary

A Customer Operations Account Manager plays a crucial role in the sales operations functions at Western Digital, including order and backlog management, customer inquiries on supply, and issue resolution related to shipments and pricing.

Key Responsibilities
  • Manage sales orders and backlogs to ensure timely delivery and customer satisfaction
  • Respond to customer inquiries on supply and resolve issues related to shipments and pricing
  • Collaborate with internal teams to resolve operational issues and improve processes
  • Provide excellent customer service and support to ensure customer loyalty and retention
Requirements
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent customer service skills and ability to build strong relationships with customers
  • Knowledge of sales operations functions and ability to analyze data to inform business decisions