Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Care Associate to join our team in Shreveport, Louisiana. As a key member of our customer service team, you will be responsible for providing exceptional phone support to policyholders, beneficiaries, agents, and internal customers.
Responsibilities:
- Provide front-line phone customer service to resolve questions and issues.
- Communicate effectively and professionally with internal and external customers.
- Develop and maintain a solid working knowledge of the insurance industry and products.
- Collaborate with management and team members to address service issues and concerns.
- Meet service standards and ensure customer satisfaction.
Requirements:
- 1 year experience in an office environment.
- 1 year experience using a computer with Microsoft Windows PC applications.
- 6 Months of Work from home environment.
- High school diploma or GED.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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