Customer Service Representative
4 weeks ago
Job Summary: We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team at Fresh Form Draft. As a Call Center Representative, you will be the first point of contact for our valued customers, providing them with exceptional service and support.
Key Responsibilities:
* Answer incoming calls and respond to customer inquiries in a timely manner.
* Assist customers with product information, order status, and troubleshooting issues.
* Document customer interactions and maintain accurate records in our database.
* Identify and escalate complex inquiries to appropriate departments when necessary.
* Provide feedback to management on recurring issues to enhance customer experience.
* Follow up with customers to ensure their issues have been resolved.
* Meet or exceed individual and team performance metrics.
Requirements:
* High school diploma or equivalent; further education is a plus.
* Proven experience in a call center or customer service role.
* Excellent verbal and written communication skills.
* Strong problem-solving abilities with a customer-focused attitude.
* Ability to handle high call volumes while maintaining composure and professionalism.
* Familiarity with customer relationship management (CRM) systems and call center software.
* Flexible schedule availability, including nights and weekends if necessary.
Benefits:
* Competitive weekly salary, based on experience and qualifications.
* Comprehensive health benefits, including medical, dental, and vision coverage.
* Retirement savings plan with company match.
* Paid time off, including vacation, sick leave, and holidays.
* Career development opportunities and training programs.
* Employee wellness programs and team-building activities.
About Fresh Form Draft:
We are a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.
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