Senior Solutions Architect

2 days ago

Seattle, Washington, United States Hulu Full time
Job Title: Senior Solutions Engineer

Join our team of innovative engineers at Disney Entertainment & ESPN Technology as a Senior Solutions Engineer, where you will play a key role in shaping the future of our Ad Platforms technology.

About the Role

We are seeking a highly motivated and experienced Senior Solutions Engineer to join our Ad Platforms Technical Operations team. As a Senior Solutions Engineer, you will be responsible for owning day-to-day technical operations for the Automated Marketplace and Core Ad Serving integrations. This includes ensuring monitoring and alerting on production services are in place, being available on-call for production incidents and new product launches, and triaging, responding to, and de-escalating inbound escalations in a timely manner.

Key Responsibilities
  • Investigate complex issues, diagnose product bugs, and resolve requests
  • Develop strong partnerships with sales, support, engineering, product management, and analytics leaders to drive focus on strategic and tactical channel objectives
  • Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
  • Contribute to the development of best practices, team processes, and peer training
Requirements

We are looking for a strong communicator who understands the core principles of advertising technology, preferably with a focus in video. Additionally, you should have:

  • Highly motivated self-starter with the ability to work well individually and as part of a team
  • Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment
  • Experience shipping multiple products in an agile software development environment
  • Impeccable written and verbal communication, time management, and organizational skills
  • Strong analytical skills and passionate about answering questions with data
Qualifications

We require a Bachelor's degree or relevant years of experience. A degree in Information Technology, Computer Science, Mathematics, Business, or a related discipline is preferred. Additionally, you should have:

  • 5+ years of experience in ad technology, operations, support, or incident management
  • Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP), and Programmatic Guaranteed (PG) deal types
  • Strong grasp of online video and display advertising and monetization
  • Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP
  • Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel, or similar system
  • Experience managing a support ticket queue in JIRA, Zendesk, or similar system
  • Fluency in SQL and experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
  • Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty, or similar platforms)
What We Offer

We offer a competitive salary range of $124,000 to $166,200 per year, depending on location and experience. Additionally, we provide a bonus and/or long-term incentive units as part of the compensation package, along with a full range of medical, financial, and/or other benefits.

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