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Automotive Service Consultant
2 months ago
Position Overview:
The Automotive Service Consultant plays a crucial role in generating Direct Repair Program compliant assessments, facilitating the repair workflow before and after vehicle disassembly, and ensuring that high-quality repairs are executed promptly.
This role is ideal for individuals with a demonstrated history of excellence, extensive technical expertise in collision repair estimating, the capability to articulate detailed repair procedures to Technicians, and a solid understanding of major insurance carrier protocols.
Key Responsibilities:
- Estimate Preparation: Evaluate vehicle damage, produce accurate estimates, and devise comprehensive repair strategies.
- DRP Compliance Assurance: Grasp guidelines and perform necessary audits.
- Collaboration with Parts Managers: Communicate effectively to guarantee timely procurement of parts.
- Support Production Management: Oversee repair progress and ensure efficiency.
- Quality Control: Conduct in-process quality checks to maintain standards.
- Documentation Reconciliation: Verify adherence to established guidelines.
Essential Competencies:
- Team Collaboration: Fosters strong relationships and works in partnership with others.
- Responsibility: Holds oneself and others accountable for performance.
- Results Orientation: Focuses on achieving outcomes.
- Judicious Decision-Making: Makes informed decisions based on available data.
- Customer Orientation: Prioritizes customer satisfaction in all interactions.
Specialized Skills:
- Detail Orientation: Effectively processes intricate information.
- Multi-tasking Ability: Successfully manages several tasks simultaneously.
- Pressure Management: Performs effectively in high-pressure situations.
- Time Management: Evaluates workload and prioritizes tasks accordingly.
- Communication Proficiency: Delivers clear and concise information.
- Self-Sufficiency: Completes assignments independently.
Position Requirements:
- A minimum of 2 years' experience in writing collision estimates.
- Comprehensive knowledge of the collision repair process and insurance protocols.
- Proficient in estimating software and related technologies.
- Legally authorized to work in the United States.
- Bilingual in Spanish is preferred.
- DRP certifications and I-Car certification are advantageous.
Benefits Offered:
- Healthcare Coverage
- Dental Insurance
- Vision Insurance
- Paid Holidays and Paid Time Off
