Process Quality Assurance Specialist

1 week ago

Las Vegas, Nevada, United States Ten Group Full time
Job Title: Guardian Process Administrator

We are seeking a detail-oriented and proactive Guardian Process Administrator to ensure the quality and accuracy of email communications and purchases within our program. The ideal candidate will be responsible for overseeing and implementing the Guardian Process, which involves reviewing email content and purchases for accuracy and compliance with program guidelines. This role is essential for maintaining high standards of communication and financial accuracy, particularly for team members with less than six months of experience or those requiring additional quality oversight.

Key Responsibilities:
  • Email Review and Approval: Review all email communications created and sent by Learning Managers (LMs) with less than six months of experience or those who have not passed their Quality Assurance (QA) score for email for two or more consecutive months.
  • Ensure emails are accurate in terms of content, grammar, punctuation, and adherence to program guidelines before distribution to cardholders.
  • Collaborate with management and other stakeholders to ensure compliance with agreed standards for email communication.
  • Purchase Review and Oversight: Conduct daily reviews of all purchases made within the program to ensure accuracy and alignment with policies.
  • Report any discrepancies or issues to management for further action.
  • Program Launch & Process Management: Work with management to establish and manage the Guardian Process during the first two months of program launch.
  • Continuously assess the process, making improvements as needed to ensure effectiveness and compliance with established goals.
  • Monthly Reporting and Trend Analysis: Compile and provide monthly reports detailing the number of emails reviewed by LMs.
  • Identify and report trends in email communications, highlighting areas for improvement or additional training.
  • Collaboration and Communication: Collaborate with team leaders, management, and administrative staff to ensure smooth implementation and execution of the Guardian Process.
  • Serve as a point of contact for inquiries related to email and purchase review processes.
Requirements:

The ideal candidate will possess excellent communication and organizational skills, with the ability to work independently and as part of a team. Strong attention to detail and analytical skills are essential for this role, as well as the ability to maintain confidentiality and handle sensitive information.

Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

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