Quality Assurance Associate

7 days ago


Las Vegas, Nevada, United States Preferred Credit Full time
Quality Assurance Associate

At Preferred Credit, we are seeking a highly skilled Quality Assurance Associate to join our team. As a Quality Assurance Associate, you will play a critical role in ensuring that our consumer call interactions meet the highest standards of quality.

Key Responsibilities:
  • Monitor daily consumer call interactions to identify and document any issues that do not meet our quality standards.
  • Conduct monthly call interaction audits to ensure that our team is meeting our quality standards.
  • Review customer call interaction recordings upon request to ensure that our team is providing excellent customer service.
  • Proactively identify trends and insights and communicate them to leadership to drive continuous improvement.
  • Collaborate with other QA team members to ensure that our monthly workload is completed efficiently and effectively.
Requirements:
  • High school diploma or equivalent required.
  • Fluency in Spanish and English required.
  • Minimum of 1 year of experience in monitoring call interactions required.
  • Excellent attention to detail and ability to process confidential information required.
Preferred Qualifications:
  • Previous experience in a call center environment preferred.
  • Proficiency in Microsoft Office applications preferred.
  • Positive and professional attitude preferred.
Benefits:

Preferred Credit offers a competitive benefits package, including group medical, dental, and vision insurance, short-term disability, long-term disability, and an attractive group of voluntary benefits. We also offer a 401(k) matching program, annual discretionary bonus, 8 paid holidays, tuition reimbursement, student loan match program, paid maternity and paternity leave, paid time off, donation matching, and paid volunteer time.

We are an equal employment opportunity employer committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact our HR department at .



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